What we don't usually see is the machine that's making all of that happen, from presentation of your item right through to the dispatch. In Mr Porter's case, it's a pretty big machine. A small army of customer service operatives, a separate floor of IT staff, magazine editors, stylists, photographic studios, and more all housed in a state of the art office above the Westfield shopping centre in West London.
Mr Porter's service is second to none and it's evident from these images from A Continuous Lean that they've gone to a lot of effort to make sure things stay that way.
